Frequently asked Questions regarding Estar

Q: What's the difference between the electronic edition and Estar? A: The electronic edition contains all the news, photos, ads, box scores, and special sections in the printed . It's a clickable replica of our newspaper. It is a subscriber-based service.

Q: What is the cost of the electronic edition subscription?A: The current price is $7.95 a month. This is about one third the cost of the full print subscription rate. The charges are an automatic recurring bill to your credit card monthly unless you call us to cancel.

Q: When I log in to the electronic edition, I get a screen that is asking whether I have a dialup connection or broadband connection. What is this?A: Dialup connection through a modem is a much slower connection speed and is not optimal for viewing the electronic edition. This screen tells us that you need a version optimized for that slower connection.

Q: When I try to log in, I am simply returned to the login page with no error message. Why is this happening?A: The most likely explanation is that you're running a personal firewall such as Zone Alarm Pro or McAfee. If that is the case, you'll need to add our IPs to your "Trusted Zones" area.

Q: When I call up a story in the clickable paper, what are my viewing options? A: You can expand the type size in Quick View if you are having trouble reading the story. There is a range of sizes for your viewing needs. You can enlarge the page itself by clicking on the icons in the upper right, but stories are meant to be clicked on.

Q: When I've clicked on a story, how can I make the story window larger? A: Just drag the triangle in the bottom right-hand corner of the story window. You control how much larger to make the window.

Q: What is "My Collection"? A: My Collection, an icon in the story window, allows you to save the story to a clipboard for later reading. The story will stay in your Collection until you remove it. You may want to clip event schedules, advertisements, coupons, or other newspaper items to use later. Please note: My Collection uses cookies, which do not travel from computer to computer. Further, if you clear your cookies, you will lose your collected stories.

 Q: Where are previous issues? A: Move your mouse over the date at the top of the daily edition for the most recent seven days.

Q: What if I am only interested in specific articles? A: The clickable edition makes it easier than ever to find specific coverage. Just click on Features, use Search, and type in keywords. Links to any coverage will appear -- no matter what section they are in. You can search just that day or the entire past week.

Q: Sometimes features such as the Crossword, Jumble, Comics or Television listings appear as text. How can I view these correctly? A: JJust open the item and click on View, then select Newspaper View.

Q: Can I print out articles, photos, and features such as crosswords and comics? A: Yes. Simply click on the element you want to print, and click the icon of the printer in the top toolbar.

Q: Can I email the crossword or comics to another user? A: Yes you can. Just click on the feature you want and select the email icon.

Q: I'm on AOL. Why am I having difficulties viewing the electronic edition? A: Due to a browser limitation, AOL users must initialize the browser window first before starting to navigate the clickable edition. To initialize the browser window, simply resize the browser window once. NOTE: Some versions of the AOL browser will not display the electronic edition. If you are able to log in but pages won't load, please try this corrective action: Dial in to the Internet as usual using your AOL connection. Then close the AOL browser and open your default Internet Explorer browser (or Netscape, if you prefer it).

Q: You are collecting personal information when I sign up. Is this being offered to any third parties? A: No. This information is for internal use only. Those who sign up will receive emails from on occasion, but your personal data is not being sold or otherwise shared with outside parties.

Q: Can I download the entire paper as a PDF? A: PDF, or high-resolution image, is primarily for users who want to download the entire paper for offline viewing later. Most users would find a high-resolution view to be too taxing on your computer for regular use. The news pages and individual articles and ads are already optimized for Web viewing. But if you want to download a PDF of the paper, you will need to have Adobe Acrobat Reader on your computer.

Q: Does the download take a long time? A: On broadband connection, the download for an entire edition typically takes about 10 minutes. On a dialup connection it could be as long as 45 minutes.

Q: I can't see the whole page on my screen. What do I do? A: If you cannot view the entire width of the page, find a scroll bar along the bottom edge of your Web page. You can scroll right or left to view more of the page. You can also navigate up and down using the scroll bar on the right edge.

 

Updated December 4, 2007

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